By taking advantage of our IT support contract you will receive the following services:
Access to our IT Helpdesk.
Network & Server Maintenance.
Updates and patching.
Instant telephone \ Email response.
Responsive SLA on all critical items.
For onsite visits 2 hours Critical 8hrs non critical.
If you are a small to medium sized business it is cost prohibitive to hire a full time IT employee. Outsourcing your IT Support to HSC IT provides you with a complete team for a fraction of the cost. If you are an IT manager you can quickly bolt on our Outsourced IT Support service for a small monthly fixed fee, providing you with greater flexibility should the need for assistance in supporting your daily requests arise or in the event of sickness \ holiday cover. Having backup for your internal IT can accelerate fault finding and resolution.
Most of the daily problems that arise are dealt with instantly, you will gain direct access to our team of engineers all of which have a broad range of skills. We believe in a more personal approach to how we interact with our clients,
we like to get to know you and vice versa, this helps with communication and understanding what you expect from an IT provider. We want you to feel relaxed and trust that your systems are being looked after not just on a business level but on a personal level as well.